We take great pride in offering quality products made with your pets in mind. Your satisfaction (and your pet's satisfaction!) is our number one priority. Whether it is before the sale or after the sale, we are here to support you. Reach out to us with any questions or concerns and we will assist you. Find below our shipping policy and our exchanges/returns policy.

Products' Eligibility for Exchanges/Returns

- You have 7 days to request an exchange/return from the date your item is shipped to you.

- We will gladly accept your timely exchange/return of new, unworn, unwashed, and undamaged items.

- Kindly note that we cannot return any item with dog hair, smell, stains, or any other signs of use.

- Unfortunately we cannot honor returns or exchanges for any product that has been used or is not in its original new condition

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Refund/Charge for Exchanges

For exchanges, the difference of your purchase will be either refunded to you in cash or charged to you, after adding the shipping expenses, depending on whether you go for a more valuable or a less valuable item compared to your initial purchase.

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Instructions for Exchanges/Returns

Please use our contact form, email us directly at support@fluffycoeg.com, or send us a message on Facebook or Instagram to notify us of your return or exchange and a member of our customer service team will respond to you as soon as possible.

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Shipping

Kindly note that you will be responsible for paying for your own shipping costs for your exchange/return. The flat rate for shipping is EGP 50 in Cairo and Giza.